Not for me 
it’s Not working
Software update for the HaptiSync Hub and HEMC
Hello,
We tested the movie Guardians of the Galaxy Vol. 3 on our in-office devices (HapticSync Hub, HEMC and Windows PC) and have not found any issues thus far. Please let me know if you are still experiencing the same issue. Some screenshots of your settings on the HapticSync App would be greatly appreciated.
Kind regards,
Hi! Thanks for your Feedback, but it’s still Not Working. Also my a collegue have the same Problem. All other movies working:
My HEMC is Online, if you want to Check.
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Now the movie is recognized by the HEMC , but the seats are Not moving… seems to be something is broken with the Code…. i could not Test anymore because i am not at Home for three Weeks. This is a pity…
Hello Matthias.
Please send me a message once you are back home. Unfortunately, I am not able to access your device at the moment.
Kind regards,
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Hello @CineSnack,
The motion code for Guardians of the Galaxy Vol.3 has been fixed and re-uploaded onto your device. Please test and let me know if the issue still persists.
Kind regards,
Hi Angus,
No, Problem still exist. It’s Not working! All other movies and Series are ok. But Guardians of the Galaxy 3 is not working.He is not recognized by the System …. Can you please re Upload it on my device? I really want to watch the Movie now.
My HEMC is now online, so you can Check the device.
Thanks
My HEMC is now offline again. Please let me know when i should Turn on my hemc again.
Thanks
Hello @CineSnack,
I still see your device offline. Please let it powered on for 2 consecutive days for further inspection.
Kind regards.
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Ok Thanks! Device is now online!
Hello @CineSnack,
Please let me know if your seats are powered because on the System Monitor, none of your seats are showing.
Kind regards.
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Hello!
Thanks! Now the Code is working ! Thanks for your Support!
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